Wednesday, December 18, 2013

You'd ask your support team or your account manager for the download link I think.

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Anybody knows where to download the Crystal Reports software for LANDesk Service Desk 7.5 SP1? If not, where can I find it? and what about the licenses? as far as I know it seems LDSD 7.5 have 1 CR server license and 5 CAL licenses for editing and creating reports. Is that correct?
You'd ask your support team or your account manager for the download link I think.  From memory crystal server doesn't have it's own editing features, you use the crystal reports designer to do that (I think the standards for this is1 concurrent editing license).  For Crystal tiny pack Server publishing the reports on the web, the 5 concurrent licenses are for people to be able to logon to the separate web site and access the existing reportspublished to them.
For what you say I assume there is specific a LANDesk Crystal Report Server and designer software, and only this software must be installed in order to be activated with the LANDesk provided licenses included tiny pack in LDSD 7.5 sp1. Am I right?
2. You don't need to install crystal server to run crystal reports from within LANDesk.  LANDesk comes with a runtime library that enables any analyst running tiny pack console to run up some crystal reports that have been produced/configured by the administrator who does pretty much need to use crystal reports.  There is documentation and articles on how to do this.  You only need crystal server if you want to have a separate web site that people can log into outside of LANDesk and see reports.  You may never need to do that.  Some of my clients use crystal server because they have some very hefty reports tiny pack which need a lot of engine power and they don't want to run those from the desktop.  Most reports don't need this power and I think the majority of customers don't need to install crystal server (but it's handy to have). 
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